Business Consultant - Charisma Medical Software

Charisma Medical Software manages the daily operations of a medical institution, being an end-to-end software solution for hospitals, clinics and medical offices, laboratories, imaging centers and pharmacies.

Charisma Medical Software offers a large range of services and properties. Users can record the patients’ demographic data, set meetings, accomplish invoicing tasks and generate reports.

Due to its large number of standard reports, as well as the capacity to configure any type of necessary report, Charisma Medical Software offers managers real-time information about the activity in the clinic. The solution ensures long term benefits and it is an investment recommended to any medical institution, regardless of its size.

Job Purpose:

Work on customer projects as a chargeable resource in the Medical vertical and provide Consultancy to TotalSoft customers on Totalsoft products.

What you will do:

• Provide consultancy services where needed on projects and using the Totalsoft Implementation methodology and assist in managing any project conflict or risk;
• Analysis work with customers to clearly understand their business requirements and determine how Totalsoft’s CMS can address their business requirements through close discussion and co-operation with team members and the Product Management Team;
• Ensure full documentation of the proposed solution is provided for internal and external review and the scope meets the project objectives and minimizes cost and risk;
• Work with colleagues from the Implementation Department in order to gather and understand business trends and develop new functionalities based on their client’s input;
• Configuration – Configure Charisma CMS to meet the needs of analysis and support the testing of the solution internally and with the customer;
• Issue Management – Manage any project issues and risks to ensure the smooth running of the project and escalate as appropriate;
• Testing – Advise and assist the customer where appropriate in planning, documenting and testing the solution to ensure it operates as per the specification;
• Go-Live and Support – provide pre go-live and post go-live support to the customer during the transition to the new system and achieve final project acceptance within 2 months of go-live;
• Ensure that all project issues are logged, tracked and resolved during and after the project; 
• Receive and provide training on Charisma CMS to increase product and industry knowledge;
• Help identify future opportunities/phases of the project and assist the sales team in positioning and selling additional Totalsoft products and services;
• Working closely with the sales team on proposals and pitches for business;
• Providing ongoing support for customers post implementation;
• Producing detailed costings for customers and ensuring the contract is profitable.

Preferred skills and experience:

• Customer oriented with excellent planning and communication skills (English is a must);
• Analytical and strategic thinking;
• Strong knowledge of Medical business processes;
• Former experience in Medical is highly appreciated;
• Excellent verbal and written skills;
• Pro-active;
• Influential, with good negotiating skills;
• Application and/or technical knowledge;
• Logic reasoning;

We offer a motivating package:

• Professional and friendly working environment;
• Training and on-going development opportunities;
• Exposure to challenging projects in various industries both local and international;
• Private medical services;
• Bookster subscription;
• 7Card & Worldclass subscriptions.

About TotalSoft

Established in 1994, TotalSoft is one of the most important providers of business software systems (ERP, HCM, CRM, DM and BI) in Central Europe. Currently, TotalSoft has a team of 600 software specialists and projects in 41 countries on 4 continents.